Refund Policy

If you are not 100% satisfied with your purchase, you can return your item(s) for a refund with notification within 4 days when the item(s) were received. The physical item must be shipped out to us within 4 days of the initial purchase.

Returned item(s) must be unworn, unwashed, and in the physical state in which you received them, including all original tags intact, bags, and free of defects. Any original shipping charges are non-refundable.

  • All returns are subject to a 15% restocking fee.
  • All refunds will not include the original shipping cost.
  • All sale and discounted items (coupon code applied) are non-refundable.
  • All jewelry, swimsuits, bodysuits, undergarments, hats, and accessories are final sale.

Return Policy

If you are not 100% satisfied with your purchase, you can exchange your item(s) if they meet the criteria below by reaching out to us within 4 days of when your order was received.

You must obtain an exchange authorization from us before proceeding. To do this, fill out this form. Once you receive authorization, the item(s) must be shipped to us within 4 days.

If you wish to exchange your order within the US and meet the guidelines listed, we will provide a pre-paid return label for you and waive the restocking fee. International exchanges are responsible for all return shipping charges.

We are not responsible for lost or stolen return packages - please send using a tracked shipping method. Item(s) must be in original packaging with all tags, unworn and unwashed.

For hygienic reasons, all swimwear, bodysuits, undergarments, jewelry, and accessories are final sale and cannot be returned or exchanged.

Orders made with promo codes are non-refundable and only eligible for exchanges.

If your exchange does not meet the conditions outlined above, we reserve the right to refuse an exchange.

If you receive an incorrect or damaged item, please notify us within 4 days of delivery by using this form.

Store Locations

Our online store is open 24/7, seven days a week. But if you would like to find ICETEES products at a brick-and-mortar store, refer to our Stockists page.

Out of Stock? You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked.